Rinnai Symmetry RDV3611 Installation Manual download pdf (Page 19)

Rinnai Australia 16 Operation & Installation Manual

TROUBLE SHOOTING

TROUBLE SHOOTING CHECKLIST

Use the following chart to help determine whether a service call is required, however if you are unsure

about the way your heater is operating, contact Rinnai or your local agent.

ABNORMAL FLAME PATTERN

Each Rinnai Flame Fire heater has a distinct flame pattern. The flame should look the same every

time you start your heater, after an initial warm up period of approximately 15 minutes.

Abnormal flame performance and/or pattern can indicate a problem with your heater, such as blocked

gas injectors or artificial logs/burn media may have shifted from when the heater was first installed.

There are some warning signs that could indicate a problem. If any of the signs below occur, please

contact Rinnai.

Signs of abnormal flame performance:

• Continuous unusual smell from the appliance.

• Continued difficulty or delay in establishing a flame.

• Flame appears either very short or very long.

• Flame only burns part way across the burner.

• Severe soot building up on the inside of the glass door.

• Appliance turns ‘OFF’ soon after start up and does not relight.

• Flame appears overly orange-yellow.

Fault

Condition

Probable

Cause

Burners fail to ignite

Smell of gas

Fan Not Working

Minor soot deposits

Severe sooting

Glass, Condensating

Glass, Streaky lines

Remote not working

Fault

Condition

Simplest Possible

Remedy

Not plugged in or turned off Plug in power cord and turn power ‘ON’.

Mains power failure Re-ignition, when power restored.

(Initial Install) Air in gas pipe Installer to purge air from gas supply.

Air in hose Repeat Ignition procedure.

Ignition failure Repeat Ignition procedure.

Flat battery for remote control Replace remote control battery.

Gas supply turned off Turn gas supply on at the meter or cylinder.

Gas escape Isolate gas supply, call Rinnai.

Inadequate flue system Call Rinnai.

Insufficient gas pressure Call Rinnai.

Log Misalignment Call Rinnai.

Normal operation No action is required.

Normal operation

Fan not working - fan automatically comes

on after 4 minutes not heat switch activated.

Normal operation Allow heater to warm up.

Heat switch not activated Allow heater to run on high for 4 minutes.

Possible fan fault Call Rinnai.

Controller display blank Replace batteries.

Manual Switch Mode select Refer to page 14 for solution.

Normal Abnormal

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Rinnai Symmetry RDV3611 Installation Manual Page 19

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